PipStop

Technology is wonderful when it works for you.

I'm usually not one to need to call any sort of technical support when I purchase electronics. Figuring things out on my own has always seemingly been the best way to go.

I've mentioned this before, but I've had some wireless Internet issues at home which is due the poor wireless router I've been forcing to drive Internet connectivity throughout my house. The connection dropped multiple times daily for me until it drove me absolutely up the wall a couple of weeks ago.

So I purchased a new unit, the D-Link DIR-655 Extreme N Wireless Router, which I settled on after some looking around and comparing.

I excitedly brought it home, unwrapped it to my wife's dismay (another thing for the computer? is what she was thinking), and connected it. Only I ran into some issues, and finally decided to call D-Link technical support.

To make a long story short, I think they have the frustration tactic as their support ethos. I made two calls, and both times I was told to hold at the end of the call (neither could provide me any insight), and I'd wait and wait, and I would be hung up on each time. 

So after two calls of about 30 minutes each, I ended up figuring it out myself in about 10 minutes. All I had to do was update the firmware, which support should have told me to do in the first place.

All in all, I am VERY happy with the juice that the new router provides.