PipStop

In all the things I do, the easiest is to be with people.

To various extents we enjoy the company of others, and the same holds true in trading. It's nice for there to be some sense of belonging, community, team - there are many ways to describe it. Trading can be very lonely.

Don't get me wrong, some like the solitude - I don't.

With that said, I care about those who care to learn to trade. It isn't an overnight process at all, and if anyone is deluded enough to think that it is, will soon find the truth.

Since the beginning of 2008, my goal is to reach out to each new client of Trading Post. I will call - and for the most part I've become somewhat of an expert in leaving voicemails, but my message is always the same.

I want to ensure that each new client to Trading Post is 100% satisfied with their experience here. I'll also start reaching out to current and past clients - but it's all dependent on my time. It is nice that I have an hour commute into the office when I make most of my calls.

In the few conversations I've had, it's been great to get a little insight from those who are just getting their feet wet. It's also good for me to gauge where we are falling short, and what we can be doing better.

I'm not interested in a sale. I'm interested in the relationship.

With that, I will always be openly accessible. With my schedule tracking me down isn't always the easiest thing to do, but I am present, and open, and guarantee that no one else in the industry will be as transparent.